Laser-welder’s products are designed with reliability and performance in mind. We offer a standard commercial use warranty of 12 months at least, and up to 2 years for handyman or hobby use, but please ask if we don’t state it specifically. As you would expect, this does not cover failures due to damage or lack of maintenance (e.g. not changing water chiller water or protective lenses when required). However we pride ourselves on good customer service and we’re here to help you if you need it.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given by this warranty are in addition to other rights and remedies which may be available to the customer under any law in relation to goods and services to which this warranty relates.